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Glimpse Auto Accessories Return Policy

Return Policy

There may be times when you need to return your purchase. Our Returns Policy is designed to assist you in returning your product. We would like to remind you that the benefits given by our Returns Policy are in addition to other rights & remedies you may have under the New Zealand consumer law.

Product Assessment
We may need to conduct an assessment of your product to determine whether a repair, replacement or refund is appropriate. Certain technical products may need to be returned to the manufacture. 

Products assessed as having a minor fault will be repaired by the manufacturer & returned to you within a reasonable time. We offer a refund or replacement if the product is assessed as having a major failure.

How long do you have to claim?
Consumer guarantees under the  New Zealand Consumer Guarantee Act are not limited by a defined time period & can vary from product to product depending on factors such as the nature of goods, price & statements made on packaging & product labels. 

Expenses
Any expenses relating to the return of your product  will normally have to be paid by you. 

Exclusions
In some cases a refund, replacement or repair may not be offered if you:

  • Substantially modify the product
  • Misuse the product contrary to user instructions or packaging labels
  • Simply change your mind

Your rights under the New Zealand Consumer Law
This Returns Policy is in addition to the conditions & guarantees which are mandatory as implied by the Consumer Guarantees Act 1993 (NZ).

 

Freight Policy

All orders placed with Glimpse Auto Accessories are delivered via courier.

We use a selection of courier services with delivery times of between 2 - 5 business days and 3 - 10 business days after dispatch the following day of purchase. Courier deliveries are made during business hours, Monday to Friday only.

Once your order has been packed ready for dispatch you will receive a tracking number via email with a link to track your order directly through the courier’s website.

Please allow up to 24 hours for your parcel to register in the couriers system before attempting to track your order. If you have any concerns contact us and we will generally respond to online enquiries within 24 hours.

P.O. Boxes and Authority to Leave (ATL)
We do not deliver products to P.O. boxes . In addition, we also provide an option of Authority to Leave (ATL) on the day of delivery.

Freight Delays

  • Entry of an incorrect or incomplete address during checkout.
  • The address had no-one to sign for the parcel.
  • Incorrect payment information was entered against the order. Please double check all details at time of checkout as your order will only be created upon receipt of payment.
  • Personal details may need to be confirmed for fraud prevention if we are unable to verify the shipping destination to protect the card holder, and this may delay shipping.
  • Occasionally if a particular product is in high demand we may need to supply product from outside of our standard delivery network. This can cause delays in dispatch if orders are directed to regional locations etc.